ubisu

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FAQs

How do I place an order?

We're glad you asked! You can order the urbin online

What are my payment options?

We accept all major credit cards including: Visa, Mastercard and American Express. We also accept PayPal.

Where is this product made?

Oh Canada! The urbin is Canadian made and manufactured in Ontario. 

Will the urbin fit my bin size?

For city of Toronto customers, the urbin is available in a standard size built to fit your small, medium or large garbage or recycling bin. It also will fit green bins for organic waste.

urbin compact: fits a single bin in small, medium or large size.

urbin double: fits two bins in a small, medium or large configuration. The double will fit up to two large bins side by side.

urbin triple: fits three bins in a small, medium or large configuration. The triple will fit up to three large bins side by side.

For all other customers, the urbin storage units will fit most 64 gallon bins. All measurements are listed on the shop page.

Do you offer assembly?

No, we do not offer assembly. The urbin units have been specifically designed for easy customer assembly. No power tools required.

Can I secure the unit to the ground?

Each urbin comes with adjustable leveling feet for installation on any solid surface. If you'd like to secure the unit to the ground permanently, you can use cement anchors to attach the unit to the ground. These anchors are not included.

Will you offer the urbin to fit my extra large city of Toronto bin size?

The urbin is currently designed to fit a small, medium and large bin. We currently do not have an extra large size available, but if you are interested in the extra large size, please contact us for future availability.   

What is your return policy?

All sales are final and we do not accept returns. We ask that you inspect your package upon delivery for any visible damages or missing parts and notify us immediately of any concerns. We would be happy to replace any damaged parts if notified within 7 days after receipt. If you have to cancel or modify your order for any reason, please notify us within 24 hours after purchase.

What is your privacy policy?

Your privacy is important to us. When you purchase a product from our online store, we use a secure server for your online security. Your credit card is never re-used and we will never sell your information to any other companies.

What is your shipping time and where do you ship to?

Please allow for 6-8 weeks for delivery after ordering. We ship to Canada and United States. United States customers are responsible for all additional duty and taxes. For all other countries, please contact us for availability and shipping rates.

Do you offer trade discounts?

Absolutely. Please contact us for trade discounts and partnerships.

How do I contact ubisu?

You can contact us online using this form